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Managing files
Create, share, and associate files in Clearance.
Configuring file details
Configure file details to better classify and compare your evidence files.
Editing file metadata
To assign or correct metadata for multiple files simultaneously, you can edit file metadata. In Genetec Clearance™, file metadata provides identifying information for files, like location, assigned officer, and so on.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
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User interface tour
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Account setup
Configure your settings in Clearance.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
- About Clearance information security
  All data and files imported in Clearance are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- Uploading files to cases
  To share digital evidence with other authorized investigators, you can upload videos, media, and other file types to new and existing cases. You can then view, download, or edit the files.
- Configuring file details
  Configure file details to better classify and compare your evidence files.
  - Editing file metadata
    To assign or correct metadata for multiple files simultaneously, you can edit file metadata. In Genetec Clearance™, file metadata provides identifying information for files, like location, assigned officer, and so on.
- Reviewing media
  After media files have been uploaded, you can play them from either the file page or the evidence player page. You can also play videos with GPS trail location data, if GPS data is available.
- Video player controls
  Use the video player controls in Clearance to get a better sense of what you are looking at.
- Sharing files
  To let internal or external members of your organization view, modify, and manage files, you can share files with them and define their access rights on a file by file basis.
- Inviting guest users to view files
  If you want to share a specific file with someone who does not already have a Clearance account, without allowing them to search or view other files, you can invite this person as a guest user.
- Associating cases with a file
  To track which files are involved in a case or incident, you can manually associate one or more cases with a file in the File page.
- Linking files to another case
  You can link multiple files already associated with one case to another in Clearance.
- Searching evidence by device assignment
  To find all evidence recorded by a user associated with a device, you can search evidence by device assignment. You can also use date or time range filters to search evidence by device assignment within a specified time range.
- File formats you can preview in Clearance
  A file in Clearance is a piece of digital evidence, such as a video, image, document, or other type of file. Files can be grouped within one or more cases.
- Downloading files
  After files have been uploaded in the system, you can download them from either the File page or the Case page.
- Changing access policies for files
  After a file has been uploaded in the system, you can select which users and groups have access to the file, and which permission levels they have.
- Protecting files from deletion
  To keep files longer than the specified retention policy, you can place an indefinite hold on a file by using the Protect from deletion option.
- Deleting files
  To remove any digital evidence that is linked to an incident, you can delete the associated files.
- Restoring files
  To restore any digital evidence that is linked to an incident, you can restore the associated files.
- Reviewing files scheduled for deletion
  To review files that are scheduled to be deleted and moved to the recycle bin, you can visit the Upcoming deletion page.
- Reviewing files in the recycle bin
  Visit the Recycle bin page to review files that are scheduled to be purged from the recycle bin and restore cases that must be retained.
- Viewing the audit trail history of files
  You can investigate the complete activity history of a file, such as who made changes and when, by viewing the audit trail of the file.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

Editing file metadata

2025-11-07

To assign or correct metadata for multiple files simultaneously, you can edit file metadata. In Genetec Clearance™, file metadata provides identifying information for files, like location, assigned officer, and so on.

Before you begin

Upload a file to a case in Clearance.

What you should know

These are the metadata and fields that can be modified through bulk action. The following are the required permission levels when performing an update:


Field	Required permission level
Category	Edit
Assigned officer	Manage Note: You must be included in the Manage devices security policy to modify the assigned officer field.
Location	Edit
Tags	Edit
Custom fields	Edit

Procedure

Navigate to the Search page.
Ensure you are viewing the page in List view.
Filter for files only.
Select the files for which you want to edit metadata and then click Edit.
In the Edit files metadata window, open the fields menu and select the fields you want to edit metadata for.

Note:
You can edit metadata for up to 50 files at a time.
For each of the fields you want to edit, click the Action button and choose to add, overwrite, or clear the field.

Note:
If you select Overwrite, the values you select are added to the file field, and any existing values that you do not select are removed.
Enter values for the selected fields, and then click Next.
Review your changes, select I understand and wish to continue, and then click Submit.
The batch of file edits begins processing.
(Optional) Click Notifications () and review the progress of your file metadata edits.
(Optional) Click any files of interest to review details related to the metadata changes.