About regular and guest users

2026-02-05

Genetec Clearance™ defines two user roles. Regular users have access to a broad range of functionalities by default, while guest users are more restricted.

Regular users

Regular users typically manage investigations and cases.

Typical regular user profiles:

Investigators
System managers

Functions available to regular users:

Creation and management of cases
Use of Search and the Video editor
Access to Registry, Video Request, Retention, and Dashboard modules, based on assigned access

Regular users can also be included in the Account administrators group. For more information, see About the Account administrators group.

Guest users

Guest users have limited access to Clearance. They are often temporarily involved in cases to contribute evidence and conduct oversight.

Example:

A human resources manager might use a guest profile to request video footage of internal workplace accidents.

Typical guest user profiles:

External collaborators
Colleagues from other departments
Teammates not directly involved in investigations

Functions available to guest users:

View cases and download files if granted permission to do so
Submit video requests, if granted permission to do so
Contribute evidence to cases if invited to do so
Note:
The level of access a guest user has to a case is determined by their case permission level. For details, see Permission levels.

Guest user limitations:

No access to case creation
No access to Clearance Search
No visibility on any cases and files that they have not been invited to view
No access to Clearance Video editor module

Default access rights for regular and guest users


Task	Regular users	Guest users	Privileges
Access Search and Video editor modules	Yes	No	N/A
Access Configurations menu containing user management and system settings	No*	No	Only members of the Account administrators group can access the Configurations menu. For more information, see About the Account administrators group.
Create cases	Yes	No	Users must be included in the Create cases security policy to create cases.
Submit evidence	Yes	No*	Users and guest users can only submit evidence to cases they have been invited to. This applies to all users in Clearance.
View cameras in camera registry	Yes	No*	Users and guest users included in the View camera registry video request policy can view the camera list when making a video request.
Request video	Yes	No*	To submit video requests, users and guest users must be included in the following video request policy: Request video. For more information, see the Video request policy definitions list.
Manage camera registry	No*	No	Users must be included in the relevant video request policies to modify the registry.
Access Dashboard	No*	No	Users must be included in the View dashboard security policy to access the Dashboard. For more information about security policies, see the Security policy definitions list.