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Account setup
Configure your settings in Clearance.
Creating users
Before someone can use Genetec Clearance™, you must create a user for that person. After you have created the user, they can be granted access to cases and files.
About the Account administrators group
The Account administrators group grants trusted regular users access to the Configurations menu so that they can manage system settings, user and group provisioning, and account‑wide policies in Genetec Clearance™.

Introduction to Clearance
Learn about the Clearance collaborative investigation management system.
Getting started
Learn how to log on, log off, and change languages in Clearance.
Release notes
Check out what's new in the latest release of Clearance.
User interface tour
Get familiar with the user interface in Clearance.
Account setup
Configure your settings in Clearance.
- Setting up your account
  With Clearance, you can collaborate on cases and share digital evidence and media with other authorized investigators. As a site administrator, you must set up your account before inviting others to join the site.
- Activating your account
  To begin using Clearance, you must activate your account directly from the email that contained the invitation to join the site.
- Configuring your account information
  Before you can change your file request terms and conditions, create guest user terms and conditions, or apply the digital watermark feature, you must configure your account information.
- Configuring your report templates
  To modify the terms of acknowledgement in your eDiscovery Receipt report, you must configure your report templates.
- Setting the retention period for cases and files
  To ensure that evidence is deleted when it is no longer required, you can configure retention periods for cases and files in the recycle bin. You can also configure retention periods to automatically delete files by source or category.
- Permission levels
  Permission levels in Clearance are used to define the level of access granted on a case or a file. The different permission levels include View only, View and download, Edit, and Manage, and they can be granted to an integration, user, group, or department.
- Creating user groups
  To organize users by rank or role, and to simplify the assignment of permission and security policies in the system, you can create user groups.
- Creating users
  Before someone can use Genetec Clearance™, you must create a user for that person. After you have created the user, they can be granted access to cases and files.
  - About regular and guest users
    Genetec Clearance™ defines two user roles. Regular users have access to a broad range of functionalities by default, while guest users are more restricted.
  - About the Account administrators group
    The Account administrators group grants trusted regular users access to the Configurations menu so that they can manage system settings, user and group provisioning, and account‑wide policies in Genetec Clearance™.
- Synchronizing users and groups using SCIM protocol
  Use the SCIM integration to synchronize users and groups from your identity management system so that you do not have to create them.
- Adding existing users to groups
  To organize users by rank or role and to ensure that their access policies for cases, or security policies are always the same, you can add users to groups.
- Creating integrations
  Before you can configure an external system, such as an application, device, plugin, or API for use with Clearance, you must create an integration. The integration authenticates your external system's communication with the Clearance account so that data can be exchanged and transferred to the Clearance account.
- Creating departments
  Departments act as user access templates that allow the initial permissions for users and groups to be automatically applied to cases.
- Creating incident categories
  To properly classify incidents when creating cases, you can create categories for the different types of incidents.
- Defining video request policies
  In Clearance, users and guest users can submit requests for video. To manage access to these video requests, members of the Account administrators group can define video request policies and add existing users or groups to them.
- Defining security policies
  In Clearance, members of the Account administrators group can define security policies to control access for users and groups.
- Creating fields
  You can tailor the information documented in cases and on files to the needs of your organization using the custom fields feature. Default fields can be renamed and it is possible to create text or drop-down fields. Each custom field is filterable from the Search page.
- Configuring ID templates
  You can configure ID templates to automatically assign identifying information to cases and requests in Clearance.
- Creating forms
  System administrators can create and customize video request and participant enrollment forms in Clearance.
- Resetting user passwords
  If a user has forgotten their password, you can reset it for them.
- Searching for users or groups
  If you have many user and groups in the system, you can easily find them by using the search in the Configurations tab.
- Creating support tickets
  To create a support ticket in Clearance, a member of the Account administrators group can use the Contact support option accessed from the Help section.
- Downloading a user list report
  If you need to audit the users in your Genetec Clearance™ account, you can download a CSV file that lists all the users in your Clearance account.
Managing cases
Manage cases to record the details of an incident and link digital evidence in Clearance.
Managing devices
Add, remove, and configure devices in Clearance.
Managing i-PRO devices
Add, remove, and configure i-PRO devices in Clearance.
Managing Axis devices
Configure Axis body worn systems for use with Clearance.
Managing files
Create, share, and associate files in Clearance.
Managing video requests
Learn how to employ video requests in Clearance.
Managing video editor content
Learn how to use the video editor in Clearance.
Reviewing dashboards
Learn how use the dashboard in Clearance.
Public upload requests
Invite anyone to add files to an incident without viewing the case contents in Clearance.
Clearance plugin
Export Security Center video as evidence to an account in the Clearance system.
Clearance Drive
Manage file transfers to and from Clearance.
Genetec™ Video Player
View exported G64 and G64x video files from Security Desk, or on a computer that does not have Security Center installed, in Clearance.
Clearance Seen
Capture videos, images, and audio recordings from your phone and upload evidence directly to your Clearance account.
Frequently asked questions
Learn about common issues in Clearance.
Glossary
Technical support
Need tech support or product information? Check out these resources.

About the Account administrators group

2026-01-26

The Account administrators group grants trusted regular users access to the Configurations menu so that they can manage system settings, user and group provisioning, and account‑wide policies in Genetec Clearance™.

Best practice

Include only a small, trusted set of individuals who are accountable for Clearance administration and compliance in the Account administrators group. Typical candidates include:

System administrators or IT administrators responsible for user provisioning, device management, and integrations.
Investigations program managers or compliance owners who set retention, security, and video request policies.

Note:

Guest users cannot be included in the Account administrators group.

Account administrators group capabilities

Functions available to members of the Account administrators group:

User and group management
Organizational structure
Security and retention
- Defining security policies
- Setting the retention period for cases and files
Video request policies
- Defining video request policies
Templates, fields, and forms
Integrations and devices